A problem we have been running into is that a technician when running after hours especially needs to make a call to a customer they can only do so by booking a call through mobile. We want all our technician calls recorded but just because a technician i

[alorway]

But if the number they need to call is different than what is on the customers file for an existing customer (like say we have a home number on file but they want us to call their cell phone) then the only way to add a new contact field is to book a job. They cant add a new number to a customers account just by searching the customer which is the main issue we are running into for our after hours technicians.

[shawnsik]

The tech does not have to book the call to call out to a customer. We thought that also. They can simply search the address and there is the phone number with it. Just click the # and it will call out without having to book. I literally just retested this with one of our ipads here at the office. You just have to show the techs.

[alorway]

It shows my post was cut off so reposting in comments- A problem we have been running into is that a technician when running after hours especially needs to make a call to a customer they can only do so by booking a call through mobile. We want all our technician calls recorded but just because a technician is calling a customer doesn't mean we necessarily need to book a call. This has been an on going issue that we just don't have a simple enough work around besides putting a bunch of non ran booked calls on hold for our office to cancel the next day. Very inconvenient and inefficient. Technicians should be able to access a feature to contact the customer through Service Titan without having to book a call.