Multiple profile are in quickbooks

laulauga
New Contributor

Good afternoon,

When invoice are being exported to quick books new sub profiles are being made and I am wanting information on how to merge this customer also how to prevent this for the future ?

1 REPLY 1

DianaK
Contributor

Good morning!

The reason this is happening is because your QuickBooks Integration page has the Customer Mapping set to Service Location Address.

Screenshot - 2022-12-06T071023.021.png

Please watch this loom that I created. It will explain the differences between the 3 choices. 

If you decide you want it changed, let me know and I can help you with that. Keep in mind that since you have been exporting to the location level, if you choose to change to customer level, there will be some errors to work through until all the changes get updated.