Family-owned Tony's Plumbing grew from a $3 million company in 2019 to a $4.8 million company in 2021. The massive growth, however, started causing major headaches in the office, particularly with the company’s process for managing its accounts payable. Brothers Andrew and Alex Molica, charged with taking over the family business, new it was time to try something new with their accounting workflows.
Before using ServiceTitan, Tony’s Plumbing was a paper-on operation. After implementing ServiceTitan, the one office employee continued to manually enter all of the bills and purchase orders into QuickBooks, after which Molica says his mom spent hours every month manually trying to reconcile all of the statements.
To clean things up and operate more efficiently, the two brothers first hired a new bookkeeper who embraced the idea of managing all accounts payable from one central hub. Then the plumbing company agreed to beta-test ServiceTitan’s new Payables feature to automate and more accurately reconcile its accounts.
Molica says Payables probably saves him 20 hours of labor per month on reconciliations alone. It also allows Tony’s Plumbing to adjust for vendor credits or discounts before running a final statement or reconciling the accounts.
Plus, vendors for Tony’s Plumbing Service also prefer a more efficient way of getting paid. The company currently has about 50 vendors in its account, 30 of which they consistently pay each month—but now with no need to cut paper checks for each one, as bill-pay through ServiceTitan handles the process digitally.
“This might be the most efficient thing we do all year,” Molica says. “I don't think about bills anymore. I don't have to worry about writing checks. I don't have to worry about signing checks. I know bills are paid. I can go in there and look at everything that's been paid for the month. It's way easier.”
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