We are in the process of implementing Service Titan and when my accounting department showed me the formatting of the invoice and that you had to be an expert in origami to make it fit correctly in a #10 window envelope my first thought was what were they thinking? Obviously whoever programmed the format wasn't really thinking or has never snail mailed anything in their life. Why they haven't fixed this issue is even more puzzling. Pretty poor customer service in my mind because it is such a simple fix. The program we are transitioning from allows us to format our own invoices, statements, etc. with a very easy to use interface. For the price we are paying for Service Titan this simple interface should be included. Software should be designed to make peoples' lives easier and not more difficult.
