Some of the leads we run aren't "real" leads -- there was no opportunity for a sale. Is there a way to reclassify these calls so they don't effect our sales guys closing ratios? I've tried changing the call type and business unit but it doesn't work.

[wch_alex · Accepted solution]

Hi,

Yes!

In the Business Unit you can set a setting to count everything as a non-opportunity (I don't recommend doing this)

or

You can go into the job and click the pencil/pen icon and then you can select "No Charge/Non-Opportunity" (You will probably want to do this)

Let me know if this helps!