Dispatch

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Blocking Zip Codes from Arrival Windows

Looking for a way to block out of town zip codes from going later in the evening and only being available in the morning arrival windows.Our technicians rotate zones daily and sometimes multiple technicians are in the same zone depending on call volu...

Resolved! Locking filters on dispatch board

I just wanted to suggest making it an option to lock the filters you choose on the dispatch board.We are a company that has a couple of different locations and everyday we have to set the filters on the dispatch board to just our guys, or if we even ...

Resolved! CSR/Dispatcher/Permits

Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an Plumbing Company that is growing. Looking for ideas / thoughts on having one person as CSR/Dispatcher/Permits, or having one person as a CSR/Permits and one per...

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Tiffy76 by Contributor
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Chat Auto Close Thread

Hello,Does anyone know if there is a feature in the Chat that will automatically close a chat thread 24 hours after we have sent a message? I think it would help the CSR to find the open chats from customer replies.Thanks in advance for any ideas!

Identifying the lead tech when multiple are assigned

We often have to assign multiple tech to a job. When we do, even though the tech may have the same position, skills or abilities, we need to identify one of that to 'take the lead'. We have internal processes that one person has to do on each job and...

RMartin by New Contributor
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