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job pop up needs

when hovering over a job on the dispatch board it tells the invoice total I think we should also be able to see the total costs of material in that same spot

titanz1 by • New Contributor II
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Job Details relating to SPECIFIC Estimate

My Technicians struggle with getting the specific details for the work they need to complete. The JOB SUMMARY is not designed (nor should it be) to contain every minute detail of a job appointment. Currently: Job > Job Details > History > Estimates >...

bren98391 by • New Contributor II
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Dispatch Pro Console

Is anybody using it yet?First for context, our team consists of Residential Hvac install and service, light commercial, Plumbing install and service, and Electrical support, service, solar and generator. 4 CSR, 5 dispatchers across all the department...

Dispatch Pro

Hello ST commutnity.We implemented dispatch pro to our company about 3 months ago i must say its great! it helps in so many areas within our team. Please share your experience. If you have any questions I would be more than happy to help!

Customer email response

When a customer responds to an email they received which includes and invoice or estimate, I have no idea which estimate (they sometimes have multiple) or invoice they are responding to. The email that kicks back to us doesn't include the estimate or...

vmcasper by • New Contributor
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Maps 2.0's technician's locations not updating/refreshing

Is there a way to manually refresh technicians' locations on Maps 2.0?Our company has been having problems with Maps 2.0 for quite some time. It has not been updating correctly. For example, one of our technicians' locations was last updated four day...

lszenasi by • New Contributor
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  • 0 replies
  • 1 kudos

Sales doing Ride alongs with Service technicians

I have a question, We are going to have some of our Sales guys doing a ride along with our service technician's for the winter time. Will the sales guy numbers be affected on the sale dashboard? If so what is a good process for the sales and service ...

arobb13 by • New Contributor II
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Tech Bio

Are there any options for sending more than one tech bio to a customer. For ex: 2 man jobs or when a tech has a trainee. As of now only one photo/bio is going out. Also, any verbiage included in bios about having trainees is appreciated.

michelle54 by • New Contributor III
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Cancellations after Dispatching

Hello, I want to see if there is a resolution when my technicians dispatch themselves to a job and the system either auto arrives them, or they click arrive themselves, or sometimes don't "arrive" yet at all, and the customer cancels on the spot or d...

bhubbard by • New Contributor II
  • 1946 Views
  • 4 replies
  • 2 kudos
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