03-06-2020 10:33 AM
Solved! Go to Solution.
03-09-2020 07:45 AM
Ive had to create the clients new profile and then merge the addresses together
05-10-2022 08:27 PM
How we handle this is we create a New Customer for the homeowner, Then you have to go back to the location that is listed under the contractor and edit that location. From the edit screen, you need to change the Customer Name filed to the Name of the homeowner (new customer created). This will then move the location over to the homeowners page. You should now have two locations listed for the homeowner. At that point, you can merge the locations in settings.
This will move the location and job history over to the homeowners account. However, a copy of the history will remain on the original customers page (in this case the contractor). And if you open any of the jobs or invoices after the merge, you will notice the Bill To remains as the original customer that was invoices, but the service location is now the new homeowner.
Its similar to this process listed under "When a customer moves in to a location you've worked at" here https://help.servicetitan.com/how-to/customer-relocation
04-19-2022 05:19 AM
I also have a customer/location under a contractor. So I then created the new location/customer. I went to merge customer, when I enter the name only one shows up. Help?
03-09-2020 07:45 AM
Ive had to create the clients new profile and then merge the addresses together
03-06-2020 10:34 AM
i had to pick a topic so i picked agreements. the customer work was done under a contractor
and we'd like the information to be merged to the customer