Online Booking

[BonoPlumbing1]

We started using Schedule Engine before it was integrated with Service Titan formally and we only had two technicians for capacity. We have added another tech, but the capacity has not changed in our online booking screen to reflect that. What do I need to do to get his availability added to our online booking page through Schedule Engine? I have reached out to our Schedule Engine support specialist, but have not received an answer.

[reneem]

You have to email your Customer success Manager at Schedule Engine to Change your capacity. I just updated mine recently!

[BonoPlumbing1]

Thank you. I had tried that. This was something that Schedule Engine had to add from their back end. I had to submit a support ticket and they had to update our capacity to reflect the new technician. 

[AmyHart]

I had to change our capacity recently and sent an email to support@scheduleengine.com. It took a couple of days but someone emailed me back with a spreadsheet for me to update.  I sent it back to them and it was reflected on our website with new availability fairly quickly.

[RandiThompson]

I dont have Schedule Engine but my first thought would be to make sure he has a shift assigned to him.