Making technicians drive too much, asking them to do too much or too little, and overloading their weekends can lead to dissatisfaction. Dissatisfaction can lead to looking elsewhere, which leads to churn, which can affect the business’s bottom line. ServiceTitan recently completed a study that showed clear cause and effect for churn. According to the data, which skewed toward HVAC and plumbing, technicians are more likely to churn if he or she …
