User Activity

We are researching it and I was wondering if anyone had any suggestions.
When we create a "Lead" the system is creating a "Project" and that isn't what we want to do. We do want the connection information but not a "Project" job#.
How will I know when a technician has requested an additional appointment?When a technician requests an additional appointment, their current appointment is marked as Done and:An appointment request message appears in the side bar of the Dispatch Boa...