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jlippens · 05-12-2021

jlippens · 05-12-2021

I called into the tech support line and spoke with someone at length this issue. We are set up with service, installation, sales and maintenance BU in our company. A client can schedule an appointment for when ever we have open slots not open technic...

jlippens · 05-12-2021

Hello, servicetitan web scheduler does not differentiate whether or noth the BU for maintenance vs our service department has availability.

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What can we do about the web appointment scheduler assigning a specific BU to a request for service? IE Having someone book an appointment for a PM service when we don't have a PM tech available for the time frame a client is requesting.

Re: What can we do about the web appointment scheduler assigning a specific BU to a request for service? IE Having someone book an appointment for a PM service when we don't have a PM tech available for the time frame a client is requesting.

Re: What can we do about the web appointment scheduler assigning a specific BU to a request for service? IE Having someone book an appointment for a PM service when we don't have a PM tech available for the time frame a client is requesting.