@LA_Barker you'll find this directly on the record itself (not the edit
screen for the record). If you're using the new experience (redesigned
customer and location records), this doc has screenshots and steps to
edit phone notification preferences:
...
Hi @LA_Barker and @H_Imbach! Try checking the phone notification
preferences on the customer or location record. If phone notifications
are disabled, the phone icon and phone numbers won't show up on the job
pop out.
