We have the same issue. When I reached out to Support, I was told this
was expected behavior to avoid double costing. We don't use projects so
our costs are not on the project level. We have to manually add the
costs to every invoice. We have tried c...
You can set up a timesheet code for Shop time. If they are actually
doing shop time, they clock into it. The company can set an expectation
of no more than 15 minutes to get the trucks loaded in the morning. This
will record the time for you and if i...
Our technicians have to dispatch to jobs, arrive and mark them as done.
We have the setting for idle time to 5 minutes. Any idle time over 5
minutes is not paid. I'm not sure if that will work in your situation,
but I thought I would mention it.
What I have done to pay the techs for holiday work is to create an
Overtime Rule called Holiday Pay.Before I run payroll / reports that
includes a holiday, I pick the day of the week for the Holiday and list
it as double. I then list the rest of our ...