I'm trying to troubleshoot the same area. We have customers in
Cental/Eastern time and our office is in Central. Please let me know if
you've found any kind of resolution to this.
Did this resolve your issue? I currently have agents that live in the
central time zone and customers that we have to book in both central and
eastern time zone. I just started as the call center manager and came
here looking for solutions to this ex...
