How Can I Fix QuickBooks Error 12038 During Payroll Updates?

[fonabe3740]

Hi all,

I'm facing QuickBooks Error 12038 during updates and backups. Despite having a stable internet connection, the error keeps occurring. Can anyone provide guidance on fixing QuickBooks Error 12038? What troubleshooting steps can I take to resolve this update and backup issue? Any advice on specific solutions or settings adjustments would be greatly appreciated.

Thanks!

[evangelinelill5 · Accepted solution]

QuickBooks Error 12038 typically occurs during a failed payroll or software update. The error is caused when QuickBooks cannot connect to the internet, often due to misconfigured system settings or interference from third-party applications like firewalls and antivirus software.

Reasons:

1. Internet connectivity issues
2. Firewall or antivirus blocking QuickBooks connection
3. Incorrect SSL settings
4. Outdated QuickBooks software

Solutions:

1. Check Internet Connection: Ensure a stable internet connection and restart your router if needed.
2. Configure Firewall/Antivirus: Temporarily disable or properly configure firewall/antivirus settings to allow QuickBooks updates.
3. Adjust SSL Settings: Verify that your system's SSL settings are correct under "Internet Options."
4. Update QuickBooks: Ensure that your QuickBooks software is up to date with the latest release.

By following these steps, you should resolve Error 12038.