I have a customer that says we charged her 2 times on her cc and she sent me the statement. I dont see anywhere on her account that we did. Can you help me find it so i can refund and unapplied payment

[baraica]

Hi there. Unfortunately you will not be able to find this information in ServiceTitan, you will need to go into the payment portal to access the charges. In order to get access to the payment portal, please reach out to paymentsupport@servicetitan.com.