It would be great if Service Titan had the capability to alert us when a job has been on hold for a number of days.

[Previous ContributorPrevious Contributor]

An example: Call has been on hold, waiting for a part. After a time period of 2 days we'd like something to alert the dispatcher that this call needs their attention so it doesn't get forgotten.

[Previous Contributor]

We Log a Task for these types of follow-ups as well. The Task Feature has been a huge benefit to Service Titan.

[Previous ContributorPrevious Contributor]

We set reminder tasks when a job with a due date a few days out. The task gets closed when the job is scheduled. An email goes out when the task is over due.

[cherie_m]

Hi @ELVA WOITO? We have figured something out that works really well for us. I get an alert when a job has been on hold after 3 days so we can update the client and also check on where the equipment is.

You can email me cherie@nicehomeservices.com or find me on facebook at: https://www.facebook.com/mikeandcherie

[Previous ContributorPrevious Contributor]

Hello @ELVA WOITO? !

I recommend adding this suggestion to the Ideas tab of the Community. There, it'll have a proper forum for others to upvote your idea and to add to your request!

Here's a shortcut to the Ideas tab! https://community.servicetitan.com/s/ideas

[cwarrick]

How did you set this up? I have searched and searched. This something we have needed badly.