**If you didn't get a chance to attend a live webinar, you may view the recording below. It provides an overview of Payment Collections, the benefits of its features, and a demo. Additionally, here are a few FAQs taken from our live Q&A.**
As we release ST-63, we will sunset our Legacy Payments screen and will activate Payment Collections on your account. In preparation, we recommend you view our webinar recording from earlier this fall, found below, and explore our additional resources. Note, you will see a new payments screen at this time and you can continue to collect payments on invoices as usual, with the new ability to save them in other locations as well. To unlock additional features there are individual settings you can activate.
What is Payment Collections?
Payment Collections is designed to bring more efficiency to the way customers collect payments, manage deposits and credits, and process refunds. Since its release in July of 2020, we have continued to make feature updates to expand its functionalities. Activating this feature will allow your team to:
- Manage Payments: Efficiently collect deposits and manage overpayments with a streamlined payments workflow that allows you to freely move payments between invoices
- Save Payments in Multiple Places: Gain the flexibility to save a collected payment as a customer credit through a sold estimate, project, invoice, customer record, or AR Management and apply them to outstanding invoices
- Automate Refunds: Save time creating and processing refunds, while ensuring general ledger accounting is correct and your invoice balance is correctly represented
- Mass Collect Payments: Easily collect and apply payments for multiple customers at one time, saving time when managing cash and checks
How do I get started?
Take our Academy Course or view the Knowledge Base, which provides a walkthrough of each feature. Additionally, you can view our webinar recording below for a full overview and demo. Once you have familiarized yourself with the features, you can toggle individual Payment Collections features in your account settings, under “Invoicing”. We strongly recommend you toggle on automated refunds at this time to simplify your refund workflow.
View our webinar recording. Additionally, here are a few FAQs taken from our live Q&A.
Why are we doing this?
We know payments are a large part of your workflow and Payment Collections was created to solve common pain points with Legacy Payments. We are confident these changes and new features will positively impact your day-to-day accounting workflows and efficiency.
If you have questions about Payment Collections, contact support@servicetitan.com.
