Similar but slightly different from Meghan, we like to give justification and examples to customers of variables (which could be determined at the home) that would hinder us from giving them an accurate price over the phone. So for example if someone wanted an AC system quote we would explain we need to examine their attic/closet limitations, the orientation and size, if any ductwork or modifications are needed, plenums, transitions, etc. The important thing for us is instead of simply telling them we won't give them a price, explaining to them why we literally can't. Basically, our hands are tied until we get eyes on the situation.
