Call Booking

Posts

How to require "assign tech" during call booking?

Does anyone know if there is a way to make the "assign technician" field required for booking a job? We're running in to lots of issues of missed appointments because a tech wasn't assigned. All of our jobs get assigned to a tech so the "unassigned j...

Outbound Calls Not Recorded

Our outbound calls was turned on this morning, we did not realize this was automatically set to "off". We chose the outbound greeting for customers. We have tested this and it is still not active. How long does this take to go into effect?

trhoades14 by New Contributor II
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Web Scheduler - Job Summary

Hello! Has anyone else ran into the issue where incoming web bookings do not put the synopsis of the appointment into the job summary field ever when creating a service job in the last few days? I'm trying to figure out if it's something on our end, ...

Invoice Signatures Pop Up

Since the new release, we keep having this box pop up when we are trying to book a call. There is no way to get it to go away and it partially covers the Job Summary and Tags. Has anyone else had this happen? Have you figured out how to get rid of it...

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Miranda by ServiceTitan Certified Administrator
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Summary or job tag

Curious as to how others are logging information, whether you are choosing to put information in the job summary field or if you are using job tags. At this moment we are choosing to keep our job tags simple only for the fact that it is newer to our ...

Online Booking Rates

We have noticed a decrease in our online booking rates as we get into our busier months, even after following up 3 times with the customer. What are your average online booking rates looking like per month or even per week?

jcarroll by New Contributor
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