Our outbound calls was turned on this morning, we did not realize this was automatically set to "off". We chose the outbound greeting for customers. We have tested this and it is still not active. How long does this take to go into effect?
Hello! Has anyone else ran into the issue where incoming web bookings do not put the synopsis of the appointment into the job summary field ever when creating a service job in the last few days? I'm trying to figure out if it's something on our end, ...
Since the new release, we keep having this box pop up when we are trying to book a call. There is no way to get it to go away and it partially covers the Job Summary and Tags. Has anyone else had this happen? Have you figured out how to get rid of it...
Curious as to how others are logging information, whether you are choosing to put information in the job summary field or if you are using job tags. At this moment we are choosing to keep our job tags simple only for the fact that it is newer to our ...
Good afternoon, all! My call center utilizes the Recurring Service Events tab under Follow Up. Recently, as soon as we begin typing in the Summary box after putting in the booking information, the screen will refresh and bring us back to the Job Scre...
Hello everyone!I'm a user experience researcher and I have an unmoderated usability study featuring designs for our new Contact Center Pro (CCP) product for CSRs that's meant to replace Phones Pro.My team would love to get some feedback on these new ...
We have noticed a decrease in our online booking rates as we get into our busier months, even after following up 3 times with the customer. What are your average online booking rates looking like per month or even per week?
When we pull up a customer with a ton of equipment you have to scroll all the way down the page. Is there a way to "roll up" the equipment list so we click on it if we want to rather than having it take up so much real estate on our screens? I've att...
Does anyone have a set spiel that they have their dispatchers use to offer to put a customers credit card on file? Also to ask how the customer will be paying before the tech goes to site?thanks!
Good afternoon today I have had so many dropped or missed calls from Dialpad? Is this happening to anyone else?
