Does anyone have a way of reporting who the technician is that receives a call back when we send a different technician to fix the call back? We are trying to assign the cost of the call back with whichever technician created the call back.

[baraica]

Hi there! The best way to go about this would be to marking that specific job as a recall. This is the workflow you want to be following: https://help.servicetitan.com/Content/Jobs-and-Projects/recall-job.htm