I spoke with someone in technical support requesting a recording to be added to incoming and outgoing calls stating "this call is recorded" I was told that the incoming calls can be noted as being recorded, but there is no feature for outgoing calls

New Contributor

New Contributor III

@baraica is there any update to adding this feature. In Florida we are a 2-party consent state and i don't want to have to rely on emplyees to always notify the customer that they are being recorded. We turend on a notification through our VOIP provider (8x8) but when outbounding from ServiceTitan, it calls us first and thats when the VOIPs notification plays which is before the customer has been connected.

Former Titan

Hey Melissa- the tech support team is correct! We don't have a way to add that recording to the outgoing calls you make but hopefully it can become a new feature soon.

Engagement Manager
ServiceTitan Community Team


Our outgoing calls are recorded as long as we call from the number on the customers account.