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Service Titan CSR app

The Service Titan app is designed for Technicians. If you are not a technician, you cannot sign into the app. If Service Titan does not want to allow this, it would be great if they created a CSR App. One that would allow easy access to dispatch boar...

jason_ho by • New Contributor II
  • 2021 Views
  • 2 replies
  • 0 kudos

Resolved! Email

What if we have a customer that does not use email, Can we skip that part of the log in process?

Phones Pro

Does anyone use Phones Pro? If so, what are good headset or wireless earphone recommendations?Thank you !

melaniehammond by • ServiceTitan Certified Administrator
  • 3350 Views
  • 4 replies
  • 0 kudos

Service Titan Chat

Service titan chat needs to record closing time stamps, please please vote here!! https://community.servicetitan.com/t5/Ideas/bd-p/ideas

danielle14 by • New Contributor III
  • 1670 Views
  • 1 replies
  • 2 kudos

Schdule Engine

Hi everyone!Is anyone using Schedule Engine to answer live after-hours calls?

melaniehammond by • ServiceTitan Certified Administrator
  • 1778 Views
  • 1 replies
  • 0 kudos

Resolved! Adding Equipment

Is there no way to add equipment to a Booked Job once it has been booked?It is super easy to forget to add the equipment. We should be able to Edit the job if we do forget, or if we are waiting to hear which piece of equipment it is.

asvchesa by • New Contributor III
  • 6230 Views
  • 8 replies
  • 0 kudos

Issues With Following up and Leads

We are experiencing soooo many issues with creating follow ups and converting them simply because there is no way to attach follow ups to customer files. If a tech asks us to call someone for a replacement opportunity and the customer doesn't pick up...

Naomih by • New Contributor II
  • 3691 Views
  • 4 replies
  • 2 kudos

Booking a job off a sold estimate

We are trying to book a return job to complete sold estimate work. Sometime it provided options to select certain items to book the job from, and other times we can not select anything. How can I get those jobs booked so they are linked to that sold ...

dphilcox by • New Contributor II
  • 5848 Views
  • 8 replies
  • 2 kudos
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