Chat messages from Vendors without a full phone number

[wrichter]

We receive chat messages every day from vendors like FedEx, UPS, Discover Card that register as "Unknown" on the screen because they only have a 6 digit number which ST doesn't recognize. I have tried to add them as New Customers so we know who the text is from but ST won't allow it. Any ideas on how to make that work?

[llopez]

Hello I am a member of the ServiceTitan Support Team I am sending you a follow up email to request support access for troubleshooting. Thank you!

[shirastein]

Thank you for reaching out. One of our product experts will be in touch shortly by email to further assist you.