Labels for Contacts
Does anyone know the purpose of labels for contacts? I can’t find anything explaining their benefit.
Posts
DialPad Report to show user time on DND
Does anyone know of a report that will tell me how long a DialPad user has been on Do Not Disturb for a specified period of time (daily / weekly / monthly)? Or any way that I can get that data?Thank you.
Robo Callers
Hello & Happy Friday from Sunny Florida! Over night we had an email sent stating a customer has been receiving ROBO calls, posted below -------------------------------------------------------"Please stop calling me with your robo calls or I will go o...
Resolved! Dispatch Availability
Our office went live with ServiceTitan in May, and we have now officially gotten rid of the separate "radio" app that we were using for our office and field teams to communicate. That app would also show if someone was offline or on DND due to being ...
REMINDER: Register for Customer Town Hall on August 13
Join Ara, Vahe, and other Titans for the Summer 2024 Town Hall as they unveil the latest improvements to customer service and product updates aimed at delivering a world-class customer experience. Gain an exclusive sneak peek into what’s in store for...
Calls are no longer reclassified in the call search bar. Why is this? I understand it's recent.
Hello, First time here. Hope this is in the right place.Today I noticed a call in the general search for calls that was still marked as inactive in spite of having created a customer profile. When I click the headset icon it does show the customer's ...
Need help with PRO products?
Anyone using a Pro Product and feel like you're not using it to the fullest? I'm officially inviting you to come to my home state of Utah to the "Powering Up with Pro" Toolbox Live Event in Salt Lake City, on July 17-18! If you use any pro products, ...
Outbound Calls vs Manual Booked Calls and tracking
I have reviewed some older topics on this but there doesn't appear to be much new in the community on outbound calls.I am wanting to know how many outbound calls are being booked on a daily basis from my CSR's. I know I can get the manual calls booke...
Notifications
How do you keep a text message going out if you check no notifications, do you have to delete the number from the account? For instance, I have a dad and son, the dad is on the son's account because he goes there when his son can't to let the tech in...
Text message not sending
Hello allHas anyone had issues with AT&T/Cingular blocking their outgoing texts to customers? We are registered for text messaging so it's not a set up issue. This started a couple of days ago and appears to only be an issue on AT&T lines. The texts ...
