We have our phones integrated through Service titan. We noticed that
when we are calling a customer, there seems to be a pretty bad delay
with our conversation.We don’t think about it when someone calls, but
when we call someone
Is there a way to, on the location record screen, where it lists "Calls"
the calls could be assigned to the agent's actual name instead of their
user name? When agents use the ServiceTitan generated username, it is
not specific at all to who the agen...
I'm going to preface this with "I know it's possible." There are serious
limitations. That said, here's my conundrum. We have Phones Pro. We want
to stop issuing company cell phones to techs & sales people because they
can have Phones Pro numbers and...
As I am doing my monthly statements, I am noticing some errors. 1, the
payments made are not in order as received and that is going to have
some customers asking questions. And so far, 2, the BIG ONE, it is
showing invoices on the statement that have...
I personally do not like having to have a contact method required. On
our locations, sometimes we do not have a contact method. On rental
properties, we do not like to put the owner's number on the location and
we do not always have the tenant's numb...
We knew it would happen eventually! The first cold snap is coming to our
area on Monday (of course a Monday!!). What are some of your best
tips/tricks to manage the influx of calls coming in? And how do you best
support your CSR's when it gets so bus...
We have been having a discussion in our office about how can we send a
contact card to a customer through Service Titan. Either when they get
the text message that the technician is on the way or when they get the
confirmation text the day before. As...
Attention: Call Centers! You've been asking for more in-depth training,
networking, and best practices... and now we have event just for
you!Join us in Chicago on November 15th and 16th to connect with some of
the most successful call centers, coache...