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DialPad Report to show user time on DND

Does anyone know of a report that will tell me how long a DialPad user has been on Do Not Disturb for a specified period of time (daily / weekly / monthly)? Or any way that I can get that data?Thank you.

thaggerty by New Contributor III
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Robo Callers

Hello & Happy Friday from Sunny Florida! Over night we had an email sent stating a customer has been receiving ROBO calls, posted below -------------------------------------------------------"Please stop calling me with your robo calls or I will go o...

allisonc by New Contributor II
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Dispatch Availability

Our office went live with ServiceTitan in May, and we have now officially gotten rid of the separate "radio" app that we were using for our office and field teams to communicate. That app would also show if someone was offline or on DND due to being ...

DanielleT by New Contributor III
  • 1514 Views
  • 4 replies
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REMINDER: Register for Customer Town Hall on August 13

Join Ara, Vahe, and other Titans for the Summer 2024 Town Hall as they unveil the latest improvements to customer service and product updates aimed at delivering a world-class customer experience. Gain an exclusive sneak peek into what’s in store for...

mel-deyto
by ServiceTitan Certified Administrator
  • 689 Views
  • 1 replies
  • 1 kudos

Need help with PRO products?

Anyone using a Pro Product and feel like you're not using it to the fullest? I'm officially inviting you to come to my home state of Utah to the "Powering Up with Pro" Toolbox Live Event in Salt Lake City, on July 17-18! If you use any pro products, ...

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asnow
by Valued Contributor II
  • 778 Views
  • 0 replies
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Outbound Calls vs Manual Booked Calls and tracking

I have reviewed some older topics on this but there doesn't appear to be much new in the community on outbound calls.I am wanting to know how many outbound calls are being booked on a daily basis from my CSR's. I know I can get the manual calls booke...

MirandaMel by ServiceTitan Certified Administrator
  • 1664 Views
  • 2 replies
  • 5 kudos

Notifications

How do you keep a text message going out if you check no notifications, do you have to delete the number from the account? For instance, I have a dad and son, the dad is on the son's account because he goes there when his son can't to let the tech in...

Text message not sending

Hello allHas anyone had issues with AT&T/Cingular blocking their outgoing texts to customers? We are registered for text messaging so it's not a set up issue. This started a couple of days ago and appears to only be an issue on AT&T lines. The texts ...

kmorgan by ServiceTitan Certified Administrator
  • 979 Views
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Resolved! In Coming Call Bubble

Good morning Service Titan World!!I need help please. I was trying to see how to send out mass text messages yesterday and created a campaign titled "Spring Time is Here." All the calls coming in, I used to see who it was that was calling in the bubb...