Call delay
We have our phones integrated through Service titan. We noticed that when we are calling a customer, there seems to be a pretty bad delay with our conversation.We don’t think about it when someone calls, but when we call someone
Posts
Displayed User Name
Is there a way to, on the location record screen, where it lists "Calls" the calls could be assigned to the agent's actual name instead of their user name? When agents use the ServiceTitan generated username, it is not specific at all to who the agen...
Field employees texting customers
I'm going to preface this with "I know it's possible." There are serious limitations. That said, here's my conundrum. We have Phones Pro. We want to stop issuing company cell phones to techs & sales people because they can have Phones Pro numbers and...
Statements not Correct
As I am doing my monthly statements, I am noticing some errors. 1, the payments made are not in order as received and that is going to have some customers asking questions. And so far, 2, the BIG ONE, it is showing invoices on the statement that have...
Resolved! Contact Method Required
I personally do not like having to have a contact method required. On our locations, sometimes we do not have a contact method. On rental properties, we do not like to put the owner's number on the location and we do not always have the tenant's numb...
First cold snap of the year
We knew it would happen eventually! The first cold snap is coming to our area on Monday (of course a Monday!!). What are some of your best tips/tricks to manage the influx of calls coming in? And how do you best support your CSR's when it gets so bus...
Contact Card that you can send to Customers through Service Titan
We have been having a discussion in our office about how can we send a contact card to a customer through Service Titan. Either when they get the text message that the technician is on the way or when they get the confirmation text the day before. As...
Toolbox Live: Call Center Edition - Registration Now Open!
Attention: Call Centers! You've been asking for more in-depth training, networking, and best practices... and now we have event just for you!Join us in Chicago on November 15th and 16th to connect with some of the most successful call centers, coache...
Vote for this! :)
Automated cancellations VOTE FOR THIS!! PLEASE! This is our busiest time of year and not having to send these out would be a gamechanger
Resolved! Issues with ST being slow and a lot of errors today
Is anyone else having an issue with ST today? Everything is running extremely slow and we keep getting error boxes. According to Service Titan Status we should be operational.
