Posts

Need help with PRO products?

Anyone using a Pro Product and feel like you're not using it to the fullest? I'm officially inviting you to come to my home state of Utah to the "Powering Up with Pro" Toolbox Live Event in Salt Lake City, on July 17-18! If you use any pro products, ...

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asnow
by Valued Contributor II
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Outbound Calls vs Manual Booked Calls and tracking

I have reviewed some older topics on this but there doesn't appear to be much new in the community on outbound calls.I am wanting to know how many outbound calls are being booked on a daily basis from my CSR's. I know I can get the manual calls booke...

MirandaMel by ServiceTitan Certified Administrator
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Notifications

How do you keep a text message going out if you check no notifications, do you have to delete the number from the account? For instance, I have a dad and son, the dad is on the son's account because he goes there when his son can't to let the tech in...

Text message not sending

Hello allHas anyone had issues with AT&T/Cingular blocking their outgoing texts to customers? We are registered for text messaging so it's not a set up issue. This started a couple of days ago and appears to only be an issue on AT&T lines. The texts ...

kmorgan by ServiceTitan Certified Administrator
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Resolved! In Coming Call Bubble

Good morning Service Titan World!!I need help please. I was trying to see how to send out mass text messages yesterday and created a campaign titled "Spring Time is Here." All the calls coming in, I used to see who it was that was calling in the bubb...

Titan not working on iPhone browser

 So I try to do some work from my iPhone just checking in things and everytime the website refreshes then crashes. Does this happen to anyone else? Is there a fix in place ?

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Mkowal by New Contributor
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Calling out and it's ringing in with a call bubble

We have one person in our office that when she calls out, it rings in to the office with a call bubble. She is still getting connected to the customer, but it's becoming an annoying problem and it's creating a lot of abandon calls.We have made sure h...

DogMom by New Contributor
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Call Experience That Performs! Back 2 Basics Webinar on March 21st

In these times of lower call volume, we have noticed that the most successful contractors are focusing on the basics. So we are doing a series of webinars that help contractors go “Back 2 Basics.”Next week, Brittany Brewer and I will be doing a FREE ...

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asnow
by Valued Contributor II
  • 453 Views
  • 1 replies
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Chat messages from Vendors without a full phone number

We receive chat messages every day from vendors like FedEx, UPS, Discover Card that register as "Unknown" on the screen because they only have a 6 digit number which ST doesn't recognize. I have tried to add them as New Customers so we know who the t...

wrichter by New Contributor II
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Canadian users - network with us! 🦫 🫎 🍁

Are you a Canadian ST user? If so, we want to see you in our Canadian User Group! Please head over to join us there! We would love to meet you and have you join in our conversations and discussions! The more, the merrier!

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KhianaKlatt by Valued Contributor II
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