Hello allHas anyone had issues with AT&T/Cingular blocking their outgoing texts to customers? We are registered for text messaging so it's not a set up issue. This started a couple of days ago and appears to only be an issue on AT&T lines. The texts ...
Good morning Service Titan World!!I need help please. I was trying to see how to send out mass text messages yesterday and created a campaign titled "Spring Time is Here." All the calls coming in, I used to see who it was that was calling in the bubb...
So I try to do some work from my iPhone just checking in things and everytime the website refreshes then crashes. Does this happen to anyone else? Is there a fix in place ?
We have one person in our office that when she calls out, it rings in to the office with a call bubble. She is still getting connected to the customer, but it's becoming an annoying problem and it's creating a lot of abandon calls.We have made sure h...
In these times of lower call volume, we have noticed that the most successful contractors are focusing on the basics. So we are doing a series of webinars that help contractors go “Back 2 Basics.”Next week, Brittany Brewer and I will be doing a FREE ...
We receive chat messages every day from vendors like FedEx, UPS, Discover Card that register as "Unknown" on the screen because they only have a 6 digit number which ST doesn't recognize. I have tried to add them as New Customers so we know who the t...
Are you a Canadian ST user? If so, we want to see you in our Canadian User Group! Please head over to join us there! We would love to meet you and have you join in our conversations and discussions! The more, the merrier!
We are hoping to get some help creating call metrics for our CSR's. We're a Plumbing & HVAC company of 40-50 employees and we're hoping to gather some insight from similarly sized companies on industry standards as far as how many calls per day they ...
Is there a way to make tags visible on the preview for open chats? I know there is the "Recurring Services Booking" tag that is attached when customers respond to the reminders. I would like the ability to display certain other tags to the preview to...
We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...
