Hello,
We have an alert that was built to notify certain people in the office when a purchase order was created for a particular vendor, and was set to pending. This used to work where if a technician in the field created the PO, because the PO is automatically in a pending status, the alert would send a notification to everyone needed. Since the last update, this alert does not work unless someone then goes to that PO, and marks it as sent then resets the status to pending.
Does anyone have a way within ServiceTitan that you are still getting this type of alert to work?
Thank you!
Danielle Thompson
Greiner Heating, Air & Electric
