Mass Delete of Chats

j_lino
New Contributor

Hello,

 

Love the chat feature, but is there a way to do a mass delete of all of the opened chats on the booking screen. We also use the automated text message feature for our members coming up for service, so we have been missing the new clients that send us messages. ( i hope this makes sense lol) 

2 REPLIES 2

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @j_lino -- I have not seen the option to mass delete customer chats. What you can do is reach out to your CSM and request for a data task to have this completed, depending on the amount you have. Otherwise, each chat will have to be closed individually.

Sheena @ NiFT

I have been wondering if this is possible , thank you so much for posting !!!