Purchase Order Mark-ups

[ACComfort]

I create purchase orders that show up on my invoices for parts but there are no mark-ups anywhere on my invoice even though I have purchase order mark-ups configured on the "materials" tab right above materials mark-ups. I'd like to enter a purchase order for the invoice and then have it update my invoice part with the mark-up. Am I missing something? I've reached out to ServiceTitan Support, but after 3 different support members, they seem to be stumped as well. Any help would be much appreciated. 

[charcamp10]

Hello,

I am new to Aspire and seeing this same issue. Did you ever get it resolved?

[ChrisACCS]

Not yet. I just gave up. They stated after several calls that they would "Escalate" this issue but I never got an email or phone call stating that they are working on it or that it was resolved. Unfortunately, I've called them on approx 10 bugs that I've found throughout the software or mobile side and it they have repeated the same thing, but still no fixes or replies. I've just learned to try and figure out work arounds and hope that they resolve my findings in the future. Great software, and I know it's not perfect, but it's better than any other out there. 

[LBabayan]

Hey @ChrisACCS, 

Thanks for getting back to me. I've run some tests on your Next account, however, it doesn't always show the real picture in case it hasn't still synced with your real account. To be able to get to the issue root cause, we'll need recent examples to be able to replicate the issue and get it fixed. 

I'll continue monitoring your account and I'll also ask you to keep me updated once you get a fresh example.

[LBabayan]

Hi @ACComfort, 

If the setup is accurate, this is absolutely not intended that the PO mark up isn't applied to the invoice. 

I've checked accomfortsolutions and I see PO markup set up. Is this issue occurring for all POs or is this for a specific invoice? Please provide more specific examples so that I can take a look at this. 

[ACComfort]

It doesn’t apply it to any invoice. Hasn’t worked for several months. When I add the P.O. it zeroes out the cost of the material since the P.O. is now carrying the cost for the material and job costing, but it doesn’t adjust the total price to 50% mark-up of the P.O. cost. 

[LBabayan]

Got it, @ACComfort. To be able to further help you with this, could you provide an example of a Purchase Order that hasn't been correctly applied to the invoice? I will need to have a specific invoice example and PO number so that I can dig deeper and get to the root cause of this issue and escalate it to a specialist if required. 

[ChrisACCS]

Since they don't work, I don't use them, so there is no certain invoice or PO that I can reference to. Can you not log into my sandbox and create one for yourself so that it doesn't affect my live account? That is what ServiceTitan support has done in the past. Still, they are unsuccessful as to why it doesn't work.