Non-charge job event code

Corri
New Contributor

Hi, when booking another appointment for a job that is closed that we need to return to it and there is no charge to the customer. Why is it that when we put in a non-charge job event code the techs are still able to put in their hours and it shows up on the customer invoice?

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Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @Corri -- it would help if you review your payroll settings, specifically the timesheet codes. This is where you can manage the event codes that employees can clock into, like a meeting or shop time. You can choose whether the events are paid or unpaid. You can view this by navigating to Settings>People>Payroll>Timesheet codes

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2 REPLIES 2

Sheena_Palacios
ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @Corri -- it would help if you review your payroll settings, specifically the timesheet codes. This is where you can manage the event codes that employees can clock into, like a meeting or shop time. You can choose whether the events are paid or unpaid. You can view this by navigating to Settings>People>Payroll>Timesheet codes

Corri
New Contributor

Thank you so much. Is there a way for my employees to clock in and it reflects on their timesheets other than clocking into a job. When they are doing other things non-related to a job, other than making a job for them like shop time can there be something always there that they can clock into?