Hi @Teara Cruz?,
We here have the ST "surveys", its the same thing, where the customer rates the tech/s that went to the job. Although we have the survey setup for the customers we currently don't have the full process setup and integrated properly. At this current time we have the survey sent via text then via email if no response I believe. After that survey is sent we have our Marketing Manager look into the reviews. Normally though I believe that if you click on a technician in the dashboard it should show their "scorecard" and give you information on their rating. But as I said we don't have that setup.
To make sure the setup is complete go into the little rocket ship on the top right corner and try and sift through to see if you have your whole task complete, for me the task was "Get customer feedback with job completion surveys". If that still doesn't give you the results you are looking for, go ahead and talk to your ST Rep, or talk to support by clicking the "Question Mark" then clicking the button "Ask Support".
Let me know if this helps .
