We reconcile our QB maintenance liability account monthly, however the way ST sends the whole lump sum of the two visits into that account is causing us a considerable amount of extra work. We need there to be two line items in the liab acct so we can reconcile the first visit when performed, then the second visit later. Right now each month we are having to go into that liab acct and edit every single invoice to show two line items at half of the membership price. We work with BDR and they have asked ST to set the memberships up this way but it still hasn't occurred. Has anyone else found a better way to deal with this problem? Is everyone else just reconciling a year after a membership is sold when the whole amount has been used?
