My techs try to switch to training mode and it goes all the way to the sync secure connection and then fails any ideas?

[kendallc]

I have this same problem with some on my techs. We have tried uninstalling, and I just checking the log in consistency on both next and practice environments.

[Previous ContributorPrevious Contributor]

Sorry, I don't understand what you are asking me to do. I log on using cstamey. Then I try to select switch to training mode. Then it hangs my system and I have to delete the app and reinstall to get in again. Sent from my Verizon, Samsung Galaxy smartphone

[baraica]

Hey Camille, can you ensure that the username and password and the live account and the next account are the same and up to date for your techs?

[Previous ContributorPrevious Contributor]

I tried this and it did NOT work 😞

[max_west]

Have you uninstalled the app and then downloaded it again?