Mirroring the tech's screen from my desktop
Good morning, New to Service Titan and I am wondering if it is possible to mirror my tech's screen from my desktop, in order to help them when they have question.Thanks
Posts
Proposal & Estimate Template Categories on mobile
I think a great way to impove the workflow and efficiency on the mobile end would be to add the option to have categories to proposals. Right now We have a lot of proposals for multipe repairs and replacements, but they are cluttered and all over the...
Offline Synching Issues??
Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look ok...
Language Selection
Is there a possibility in the near future to have spanish be a language that can be selected on the mobile app?
Resolved! Technicians view of non-job events
I have a non-managed technician who is clocked in and not able to see his (3) non-job events in his schedule. WHY?
Invoice View on Mobile Tech Vs Customer
Had an odd one come up this week. The Left (blurry) picture is what our tech see when he clicks preview on the mobile side of the job and the Right (non blurry) is what I can pull in the office. This customer is wanting to see that "standard pricing"...
Mobile PO Question
Can a tech create a PO on a job BEFORE dispatch? I'm testing and it doesn't seem like they can. I don't want them to dispatch before they stop at the supply house but I also don't want them to have to call for a PO.
techs cannot create equipment
This is a growing issue and I know I have seen in mentioned on Masterminds. We have techs that are creating equipment (and they have screen shots of it created) then it just disappears completely as if the never created it! I have an "escalated ticke...
New Idea
Hello,I would like to submit a new idea. I'm new at using this community messages and not sure if this is were I'm supposed to tell you about it. Hope it's done correctly. I created a new idea COMMUNITY-I-2487 that would greatly help our tech's out i...
mobile
My techs are on call one week at a time. Our time from 8am-4pm is considered regular and 430pm is nights and weekends charge. We also have a holiday charge. If our times are set as such why does ST not reflect this and they have to go in manually and...
