07-09-2019 05:10 AM
04-11-2023 05:24 AM
I have this same problem with some on my techs. We have tried uninstalling, and I just checking the log in consistency on both next and practice environments.
05-19-2020 02:41 PM
05-19-2020 02:29 PM
Hey Camille, can you ensure that the username and password and the live account and the next account are the same and up to date for your techs?
05-19-2020 09:33 AM
I tried this and it did NOT work 😞
07-25-2019 01:32 PM
Have you uninstalled the app and then downloaded it again?