Is there a report that tracks blocked or dropped email addresses?

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‎05-20-2020 08:20 AM

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‎05-21-2020 07:23 AM
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‎05-21-2020 07:22 AM
Create an alert
- Go to the navigation and click the Settings icon. In the side panel, click Integrations > Alerts.
- Click Add.
- Add the details for the alert you would like to create. In this example, the alert is for email delivery failures and is being sent to office staff.
- Click Save.
Go to Knowledge Base and search for a lot of different things. This one you can find if you look for "Failed Email". Scroll down some.

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‎05-21-2020 07:22 AM
We were able to set this to receive an email notification. Thanks again!

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‎05-20-2020 01:53 PM
Donna thank you, that would help! - can you tell me how to set this so that I can get an email when this happens?
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‎05-20-2020 01:43 PM
We don't get a report for the failed emails, but we have it set to where when one does get blocked or fails, I get an email letting me know that happened. Then I can go in and find out why. Usually email address is spelled wrong.
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‎05-20-2020 09:04 AM
Hi there! We don't have a report for tracks blocked or dropped email addresses. However, if you are using marketing pro, you will be access a list of emails in the suppression list if you go to Settings > Suppression List.
ServiceTitan Community Team
