Is there a report that tracks blocked or dropped email addresses?

Previous ContributorPrevious Contributor
Former Community Member
 
6 REPLIES 6

Previous ContributorPrevious Contributor
Former Community Member
Thank you great information to keep on file!

dwhite45
Valued Contributor

Create an alert

  1. Go to the navigation and click the Settings icon. In the side panel, click Integrations > Alerts.
  2. Click Add.
  3. Add the details for the alert you would like to create. In this example, the alert is for email delivery failures and is being sent to office staff.
  4. Click Save.

Go to Knowledge Base and search for a lot of different things. This one you can find if you look for "Failed Email". Scroll down some.

Previous ContributorPrevious Contributor
Former Community Member

We were able to set this to receive an email notification. Thanks again!

Previous ContributorPrevious Contributor
Former Community Member

Donna thank you, that would help! - can you tell me how to set this so that I can get an email when this happens?

dwhite45
Valued Contributor

We don't get a report for the failed emails, but we have it set to where when one does get blocked or fails, I get an email letting me know that happened. Then I can go in and find out why. Usually email address is spelled wrong.

baraica
Former Titan

Hi there! We don't have a report for tracks blocked or dropped email addresses. However, if you are using marketing pro, you will be access a list of emails in the suppression list if you go to Settings > Suppression List.

Engagement Manager
ServiceTitan Community Team