TSYS Settlement Detail - Drill Down

[ashsmith]

Anyone know if there is a way to get the TSYS Settlement Report scheduled, where is will show the expanded data from the batches? I've been racking my brain for my accounting department trying to figure it out. Ultimately - what I need to see is the credits within the batch - and as the report is, you still have to go back into ST and run the report to get the expanded data information.

[Rachel_Young]

Not positive on this, but if you have custom reports you could try an "all payments" report type and include the columns for refund method and reason. Then try filtering the refund method to "process through ServiceTitan" and compare with the TSYS report. There's a batch number and transaction status column too that might help and I would just hold the reports side by side and see if you can filter and sort it the same. Let me know if that gets you closer!