Contributor III

AI Chat Assistant Open Beta: A Game-Changer in Customer Interaction

Greetings to all our valued chat clients! We're thrilled to announce that our AI Chat Assistant Open Beta is now live, ushering in a new era of enhanced communication for your business. This article will guide you through the exciting features and advantages of opting into this groundbreaking AI experience. 

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Early Access for Live Services AI Chat Assistant - Enable Today!

As we embark on this beta journey, we invite all clients to take advantage of the opportunity to opt in and explore the capabilities of our AI Chat Assistant for Live Services powered by Titan Intelligence. Opting in is very simple – head to the Communication section of your dashboard, toggle the switch and customize the name and opening message for your AI Assistant. Please note that the opening message in the AI controls will replace the current one on your chat.

Opt-in now by:

  1. Opening your Schedule Engine dashboard
  2. Navigating to the Communications section
  3. Finding the AI Assistant Beta page
  4. Clicking the toggle to turn it on

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Once you have the AI toggled on, you can select a unique name for your AI Assistant and customize the intro message that customers will see at the top of every chat. If you’re not quite ready to dive into the AI future, you can always toggle it off again in your dashboard. Give it a try today!

Here’s what it looks like on your website chat bot:

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Key Features of Our Beta Version

In its current beta phase, our AI Assistant primarily focuses on lead generation with the following steps:

  1. Welcome the Customer.
  2. Gather Context: Understand your customer's needs by asking, "What can we help you with? Can you tell me more about that issue?".
  3. Collect Information: Obtain customer name, phone number, and address for seamless communication.
  4. Pass to CS Agent: Transfer the conversation to a Customer Service agent to conclude the interaction.


Future Enhancements: Elevating Customer Experiences

We are committed to continuously improving the capabilities of our AI Assistant. Over the coming months, expect expansions that will create even better experiences for your customers.


Operational Transparency: Monitoring and Control

A Customer Service agent can monitor the conversation and intervene if necessary during AI interactions. This ensures that human oversight is maintained, guaranteeing a smooth and reliable customer experience.


Customer Empowerment: Request to Talk to a Human

Customers always have the option to request to speak with a human or press the "talk to an agent" button at the bottom of the chat if they prefer a more traditional interaction.


Highlighting the Benefits: No Pricing Discount, Positive Feedback, and Swift Responses

  • No Pricing Discount: It's important to note that there is no pricing discount with this version of the AI, as it is still overseen by agents and currently controls only the opening of the conversation.
  • Positive Feedback: Feedback from our alpha trials has been overwhelmingly positive. While some users have mentioned the AI's limited capabilities, overall sentiments have been favorable towards the introduction of AI in general.
  • Consistent Metrics: We are proud to report that there has been no decrease in booking rates or other core metrics since the introduction of the AI.
  • Swift Response Times: One of the standout features of our AI Assistant is its remarkable response times. Responses are delivered in less than half the time it takes for a human to respond, ensuring that critical lead information is acquired faster.


Conclusion: Embrace the Future of Customer Engagement

In conclusion, the AI Chat Assistant Open Beta is a pivotal step towards revolutionizing customer engagement. We encourage all our chat clients to explore the possibilities, provide valuable feedback, and be part of the exciting journey as we shape the future of communication together! Stay tuned for further updates and enhancements in the world of AI-driven customer interactions.

For more information, visit our Knowledge Base article AI Chat Assistant Open Beta


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Last update:
‎01-31-2024 07:31 AM
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