Contributor III

Scheduling Pro's Live Voice Agents: An Industry-trained Team You Can Trust!

Scheduling Pro is your go-to scheduling management solution, and we've got an awesome team of industry-trained agents who really get what you need. We hire top talent through a simple 3-step process, and they cruise through our 4-week onboarding program to ensure they are ready to support your customers. 

Meet our Live Voice agents at Scheduling Pro! (and keep scrolling for more details on how we ensure we have top agents supporting your customers). 




Our agents are the real deal, with a passion for customer service and a knack for meeting your customer’s needs. Scheduling Pro's Live Voice Agents are here for you 24/7, making life easier. 


Once introduced to Scheduling Pro's values and customer-focused philosophy, agents go through a 4-week, 160-hour training that turns them into customer service champs. They learn the contractor lingo, master the art of representing home service brands, and ensure seamless call bookings. Our agents are quick on the draw, blending seamlessly with your in-house team. 


Agents are industry-trained in the home service industry, and they're all about giving you a personalized and professional experience on every call and chat. We give them monthly training boosts and weekly one-on-one coaching to keep them at the top of their game.   

Quality Assurance

We're all about quality. All interactions are recorded and monitored to make sure they meet our high standards. We offer guidance and support, creating a collaborative environment where agents thrive. We expect a 90% QA score average. 

Supervisor Standards

High standards are the driving force behind our team, making sure everything runs smoothly, from recruitment to training and quality checks. But you don't have to take our word for it – see our fantastic team in action in the attached video! 😊


Related Articles

Click on any of the articles below to learn more!


Have questions about our Live Voice agents or want to see more of our team in action?
Feel free to ask, and we'll be happy to respond! 

Please kudo if you liked this!


Scheduling Pro is part of ServiceTitan’s suite of Pro Products that can enhance your technology and capabilities. Focused on booking software that helps contractors exceed customer expectations, Scheduling Pro’s technology meets the end consumer wherever they want to engage the contractor - online, live chat, or by phone. Our software ensures seamless engagement. Our dedicated Customer Support team is just a message away for any setup questions or assistance you may need. Get ready to supercharge your scheduling game! 


If you have any questions, please don't hesitate to contact support. Submit a Support Ticket



ServiceTitan Certified Provider
ServiceTitan Certified Provider

Can't wait to meet the team soon!

- Sheena @ NIFT

Contributor III

@Sheena_Palacios, thank you for your enthusiastic comment and continued support and excitement about this topic. It's always a pleasure to hear from faithful Community friends like yourself. I'm thrilled to hear that you're looking forward to meeting the team of live voice agents. I'm sure your meeting with the team will be a rewarding experience. Feel free to share your thoughts and impressions after the meeting; we'd love to hear about your firsthand experience. Have a fabulous day!

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Last update:
‎11-03-2023 06:33 AM
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