Scheduling Pro's Live Voice Agents: An Industry-trained Team You Can Trust!
Scheduling Pro is your go-to scheduling management solution, and we've got an awesome team of industry-trained agents who really get what you need. We hire top talent through a simple 3-step process, and they cruise through our 4-week onboarding program to ensure they are ready to support your customers.
Meet our Live Voice agents at Scheduling Pro! (and keep scrolling for more details on how we ensure we have top agents supporting your customers).
Recruitment
Our agents are the real deal, with a passion for customer service and a knack for meeting your customer’s needs. Scheduling Pro's Live Voice Agents are here for you 24/7, making life easier.
Onboarding
Once introduced to Scheduling Pro's values and customer-focused philosophy, agents go through a 4-week, 160-hour training that turns them into customer service champs. They learn the contractor lingo, master the art of representing home service brands, and ensure seamless call bookings. Our agents are quick on the draw, blending seamlessly with your in-house team.
Training
Agents are industry-trained in the home service industry, and they're all about giving you a personalized and professional experience on every call and chat. We give them monthly training boosts and weekly one-on-one coaching to keep them at the top of their game.
Quality Assurance
We're all about quality. All interactions are recorded and monitored to make sure they meet our high standards. We offer guidance and support, creating a collaborative environment where agents thrive. We expect a 90% QA score average.
Supervisor Standards
High standards are the driving force behind our team, making sure everything runs smoothly, from recruitment to training and quality checks. But you don't have to take our word for it – see our fantastic team in action in the attached video! 😊
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Have questions about our Live Voice agents or want to see more of our team in action?
Feel free to ask, and we'll be happy to respond!
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Scheduling Pro is part of ServiceTitan’s suite of Pro Products that can enhance your technology and capabilities. Focused on booking software that helps contractors exceed customer expectations, Scheduling Pro’s technology meets the end consumer wherever they want to engage the contractor - online, live chat, or by phone. Our software ensures seamless engagement. Our dedicated Customer Support team is just a message away for any setup questions or assistance you may need. Get ready to supercharge your scheduling game!
If you have any questions, please don't hesitate to contact support. Submit a Support Ticket
