Dispatch Pro rescheduling calls time frames

[ChrisIce]

My dispatch pro will sometimes reassign a call into a different time frame on its own if the board is really busy. Am I missing a setting to shut this off or is there a work around for this issue? 

[LBabayan]

Hi @ChrisIce, 

Thank you for your posting!  This doesn't seem to be an expected behavior so I have forwarded the details you provided to our team of technical specialists, and your case is currently under review. The specialist will get in touch with you soon. 

[ChrisIce]

Thank you