We use Phones Pro since we started company wide. We have Tech seats and Standard/Advanced Seats. We cannot (and this seems absolutely crazy to me here) use text alerts from Service Titan using the phone numbers assigned to any of our seat types. For instance: I need techs to get new job alert texts and customer viewed Estimate texts, I need CSR’s to get dropped email texts and missed call texts, This is not possible because ST has turned off texting in Phones Pro (it is possible with DialPad which ST uses to provide the Phones Pro service). I DO NOT want to have to use anyone in my organizations personal phone cell phone number, but I do!!! This is all because Service Titan blocks text even from their own product to another part of their own product. This is not acceptable!!! I need this fixed as we are small and cannot afford to offer both cell phones, iPads and Phones Pro to everyone in our company. If this cannot be done, then I need to switch from Phones Pro (which I have asked to do in the past and no one contacted me to do it and I cannot contact DialPad because of the agreement between ST and DialPad) to DialPad independently.
