Tech accounts and Standard/Advanced Seats

kd3004
New Contributor II

We use Phones Pro since we started company wide. We have Tech seats and Standard/Advanced Seats. We cannot (and this seems absolutely crazy to me here) use text alerts from Service Titan using the phone numbers assigned to any of our seat types. For instance: I need techs to get new job alert texts and customer viewed Estimate texts, I need CSR’s to get dropped email texts and missed call texts, This is not possible because ST has turned off texting in Phones Pro (it is possible with DialPad which ST uses to provide the Phones Pro service). I DO NOT want to have to use anyone in my organizations personal phone cell phone number, but I do!!! This is all because Service Titan blocks text even from their own product to another part of their own product. This is not acceptable!!! I need this fixed as we are small and cannot afford to offer both cell phones, iPads and Phones Pro to everyone in our company. If this cannot be done, then I need to switch from Phones Pro (which I have asked to do in the past and no one contacted me to do it and I cannot contact DialPad because of the agreement between ST and DialPad) to DialPad independently. 

5 REPLIES 5

baraica
Former Titan

Hi there- thank you for bringing this up to our attention. I understand there may be some alternative options here so I have touched base with our internal team and we will be in touch with you soon with answers. Thank you for your patience. 

Engagement Manager
ServiceTitan Community Team

kd3004
New Contributor II

Any updates?? I need this to work and the functionality is there within DialPad. Otherwise I need to get off Phones Pro and be able to use Dialpad as it was fully intended...

mel-deyto
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Hi there -- a telecom specialist should be reaching out shortly. We do have a work around for this that might work for you. -- mel

kd3004
New Contributor II

No one has reached out to me at all in the last week since I posted this

mel-deyto
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Hi there - just closing the loop here -- someone did reach out last Friday, correct? Just making  sure. Thanks!