Paid idle time settings

Previous Contributor
Former Community Member

According to ST "How idle time works with technician clock in / clock out" article:

"If the technician is not clocked out at the end of the day, paid hours will end when the last job or paid non-job appointment is completed."

I have found on multiple occasions this is not accurate. When one of my technicians fails to clock out it will automatically clock him/her out at 12:00 and back in for the next day at 12:00. Therefore, paying them for more than 8 extra hours each day. This can bee seen below.



Hello @Shannon Winkler? !

If you have simple clock in/out enabled, this is expected behavior. The reasoning is if the technician fails to clock out, the clock in time will run until 11:59 PM and then clock in again at 12:00 AM (the following day).

Here's an article on the Simple Clock I/O feature:

Previous Contributor
Former Community Member

Thank You!

New Contributor II

Do you know why you might receive the error 'cannot edit technician time sheet when in idle state'?

New Contributor II

I just came across this same error message and was wondering if you ever found a solution.