Paid idle time settings

[Previous Contributor]

According to ST "How idle time works with technician clock in / clock out" article:

"If the technician is not clocked out at the end of the day, paid hours will end when the last job or paid non-job appointment is completed."

I have found on multiple occasions this is not accurate. When one of my technicians fails to clock out it will automatically clock him/her out at 12:00 and back in for the next day at 12:00. Therefore, paying them for more than 8 extra hours each day. This can bee seen below.

[squach]

Hello @Shannon Winkler? !

If you have simple clock in/out enabled, this is expected behavior. The reasoning is if the technician fails to clock out, the clock in time will run until 11:59 PM and then clock in again at 12:00 AM (the following day).

Here's an article on the Simple Clock I/O feature: https://help.servicetitan.com/Content/Payroll-and-Timesheets/simple-clock-io.htm

[Previous Contributor]

Thank You!

[rgay1]

Do you know why you might receive the error 'cannot edit technician time sheet when in idle state'?

[lschwartz]

I just came across this same error message and was wondering if you ever found a solution.