When a tech is On-Call for a Paid Holiday - the office "schedules" all techs for a "paid Holiday" 8:30-4:30pm. However, techs that are on-call during the day are not getting paid for the time they work, other than if it is outside of the 8:30-4:30 ho...
Does anyone get errors on invoices preventing configurable payroll from running?When looking at the job costing, it will say Performance Pay is not available until all invoices are posted. I review and find that all invoices and payments in a project...
So, I had this Issue of not seeing technician payroll detail in payroll detail report for our newest employees. I am able to see their payroll detail in the payroll(detail) report. This has now become an issue because we are trying to get out manager...
We are fairly new to Service Titan and are trying to allocate on-call pay to OT hours in timesheets. This sometimes occurs BEFORE they reach the threshold of 40 hours. Currently these hours are being included in regular hours, and the workaround is p...
Since we have such a large service area, we have been using a timesheet code with automatic commute deduction to pay our technicians for their drive home. This works for their paycheck, but the job costing reports are a mess. We really need that time...
Is there a way for the techs to see their time off on the mobile side without using a non job event ?
What does everyone do for Vacation days and Sick days on office timesheets? I found a workaround for it but it is hugely inconvenient and cumbersome.
Would anyone be willing to share their plumbing SPIFF program? We just launched a plumbing division and are curious to see how other companies do this.
Is there a way to turn off drive time? We have commission techs that are not paid for drive time but on every job it adds their drive time to the job costing. We need to remove it for those techs. Is there a way to do so?
Anyone have any creative solutions for this? It cannot be automated at this time per ST. Not that it takes a long time, but making a point of reminders, etc. every weekend to get it done is the point. Cannot imagine there is not a better way!
