05-24-2022 02:19 PM
I'm wondering why when I change the hourly rate of a technician do I get a message that says "Due to changes to the technician, these permissions were disabled and will be removed..... * Lead technician actions".
I don't really understand why a pay rate adjustment would trigger anything with permissions.
06-08-2022 01:12 PM
Hey @amandam_! I was not able to recreate that in my testing. When time allows, would you be able to capture a screen recording and/or screenshot for our support team to investigate?
I would not expect a change in permissions following an edit to the hourly rate. Were you able to change the rate, and then provide the lead technician actions permission back to the technician?