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Random Clock in

aaronbunch
New Contributor

The past two weeks I have had one day where my technicians were clocked in when not working, last week they were clocked in at midnight on a Saturday and clocked out at 11:59 PM, anyone else noticed anything like this. 

3 REPLIES 3

faribam1
New Contributor III

Also, I've noticed that if we accidentally dispatch a technician and cancel it, it still shows them as clocked in (just an idea).

faribam1
New Contributor III

Great question! 

Kayladeej
New Contributor III

Mine only does this when the technician didn't clock out on Friday, or if they didn't complete or pause their job. Have you looked at their "done" times on their jobs to make sure it's accurate?

Other than that ST has been having some glitches with timesheets the last couple of weeks. Most of it is fixed but there's still odd stuff popping up here and there. Hope you get it solved!