Is there not an option to add multiple approvers/managers in the system. When a manager is not available, other then replacing them with someone else in order to approve employees for payroll, is there not an option to assign someone else to the empl...
Hi All, I am trying to determine the best way to pay my on-call technicians their special pay rate for after-hours calls. If I set up an overtime rule, there is a hard cut off on time causing a technician to get paid their special rate if a regular j...
We are working towards doing payroll using ServiceTitan however I am running into a problem not being able to figure out how to put things like our on-call spiffs in there. Right now we have an excel sheet that we enter numbers in and it calculates. ...
I couldn't find anything similar to this so starting a new thread.We pretty much have our set performance-pay ready to go we just have one thing we don't know how to configure.We are trying to pay either $10 per sold membership (or 10% of the Members...
We pay our techs $125.00 per piece for a Tech Generated Lead. For example, if a tech flips a lead and a salesman sells a heater only. They get $125.00. If the salesman goes out and sells a full system (heater and AC) the tech gets $250.00. Can anyone...
Is there really not an option to add a note to an employee's timesheet? I've only been using this system for a few months, possible I'm just not aware of it?You can vote for this idea https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3698
With our company, when a technician is on call for the week they are guaranteed 4 hours of pay. How do you put this on the technician so that it will show up automatically on their timesheet summary at the end of the week. I have not found any inform...
We are working towards setting up configurable payroll for TGL's set. The thing I am having trouble figuring out is what counts as a TGL...we often don't book the call immediately as we have left a message, etc... We close/classify it as a lead and t...
Our payroll platform makes us enter our regular time and overtime in a decimal format - is there a way to change the display on the time sheets to make it a decimal so I dont have to calculate it for every employee?Ex: I work 9hr and 39 min, but in d...
There should be a report that can be generated of Technician Shifts. This will help track Technician shifts, see patterns when techs call out etc.
