We pay our techs $125.00 per piece for a Tech Generated Lead. For example, if a tech flips a lead and a salesman sells a heater only. They get $125.00. If the salesman goes out and sells a full system (heater and AC) the tech gets $250.00. Can anyone...
Is there really not an option to add a note to an employee's timesheet? I've only been using this system for a few months, possible I'm just not aware of it?You can vote for this idea https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3698
With our company, when a technician is on call for the week they are guaranteed 4 hours of pay. How do you put this on the technician so that it will show up automatically on their timesheet summary at the end of the week. I have not found any inform...
We are working towards setting up configurable payroll for TGL's set. The thing I am having trouble figuring out is what counts as a TGL...we often don't book the call immediately as we have left a message, etc... We close/classify it as a lead and t...
Our payroll platform makes us enter our regular time and overtime in a decimal format - is there a way to change the display on the time sheets to make it a decimal so I dont have to calculate it for every employee?Ex: I work 9hr and 39 min, but in d...
There should be a report that can be generated of Technician Shifts. This will help track Technician shifts, see patterns when techs call out etc.
The past two weeks I have had one day where my technicians were clocked in when not working, last week they were clocked in at midnight on a Saturday and clocked out at 11:59 PM, anyone else noticed anything like this.
I'm looking for information or suggestions on how the time for non-job events, specifically meetings work. I've read over articles but none address this issue. We have weekly meetings scheduled for techs as non-job events. They are marked as paid and...
Is there a way to run a report based on pay period that just shows a technicians total hours for the day not each individual job?
When editing a timesheet, the system kicks you back out after each entry. If you have to make multiple changes to an employee, it requires opening up the record very single time. Is there a way around this.
