You will get it there. I recommend get all the maintenance types of things done in ST (ie reports scheduled to managers/admin, pics and bios of techs, business units, job type durations/costs set up etc) you can to keep a solid base. Then I focus on different items that are beneficial to service our customers. Like making sure a team member is handling the customer chat timely, making sure the accounting team is getting invoices processed quickly, assigning a team member to reply to customer reviews and handling any issues, trying to strongly suggest all take a lunch (hopefully you all have better luck), urging all ST office users to check the community for tips and tricks for our daily challenges. A few times a week I check and see where we are gaining and losing points so I can see what we need to get back on track. At least once a month I go through all the lists and see what other areas I can utilize to help not only gain points but help business. I am still learning and trying to get us better in ST. So if you find any ways to continue to grow and increase in your points, please share. Good Luck!
