User Activity

Glad to be diving into all of the resources here. Also considering the admin certification.
Looking for a way to see recurring service events that were dismissed in a date range specified by the user. We have several people dismissing events and we'd like a clearer picture on what events are being dismissed.
Looking for ways that other users handle customers with past-due balances. There isn't a way to put customers or locations on "credit hold", which would prevent scheduling jobs until the "hold" was removed by an A/R collector. Is a "Credit Hold" tag ...