Hi- Yes. We use it and have been for over a year now. We love it and it
saves the CSR's so much time during the day as well as training new
CSR's. We were hesitant at first and have never looked back. We are so
happy we made the decision to use it.
We use Plantronics by Poly Voyager 5200 wireless. Love it! The more you
talk the more charge you use so it's best to make sure on breaks and
overnight it's put back in the charger.