ServiceTitan Community

nik_lawh · 02-26-2024

I am Nik Lawhorn, a Service Operations Manager seeking insights into the most effective practices and Standard Operating Procedures for managing recalls within ServiceTitan. My objective is to enhance our current recall management process, focusing o...

nik_lawh · 01-12-2024

Dear ServiceTitan Support Team,I'm encountering an issue with the calculation of Average Gross Margin in our daily reports. Our technicians rely on the Gross Margin % of their jobs for bonuses, and currently, the system seems to be using an "Average ...

nik_lawh · 05-12-2023

Please Help!!!Approximately three weeks ago, we lost the ability to change our outbound call number for my CSR's that work remotely. Does anyone have an idea of how we can restore this feature? We've tried using customer service three different times...

nik_lawh · 04-04-2023

We are having a debate on what is best practice and how to keep inventory and material costs accurate. If I have an Item I purchase in a larger quantity, i.e: AAA Industrial Batteries (24-Pack)The warehouse distributes them in smaller quantities.. li...

nik_lawh · 01-24-2023

What are the best price book practices for selling equipment installations like a water heater or A/C?Currently, we have a task covering the total labor, materials, and equipment price run through dynamic pricing.The Equipment is attached through the...

nik_lawh · 05-16-2023

Thank you for the response, I just met with my CSR Supervisor and she wanted to clarify that we meant we wanted to be able to change the number that ST called in CSR on. From what I understand is we haven't gone live yet, so when a CSR is working rem...

nik_lawh · 05-13-2022

Great Video! Thank you for sharing it.

nik_lawh · 04-27-2022

Thank you, We are actually using Intacct, for some reason the new post filter's kept telling me that Intacct was a bad word and had to be removed. Thank you so much for your response!

ServiceTitan Community

User Statistics

User Activity

Seeking Best Practices and SOPs for Handling Recalls, Including Technician Compensation Adjustments

Urgent Help Needed: Correcting Gross Margin Calculation Error in ServiceTitan Reports

No longer able to select number used for outbound calls, Please Help!

How to purchase in a large quantity, but transfer in a smaller quantity?

Selling Equipment Best Practices

Re: No longer able to select number used for outbound calls, Please Help!

Re: Feature Friyay - Pricebook MAJOR improvements/Open Beta

Re: P&L Statement